上個月,Godaddy的Deluxe主機優惠40%的時候,我花了83.76美元,一次性買了2年Deluxe主機。後來發現Godaddy的主機經常抽風,在國內的訪問速度也比較慢,所以就決定退款。主機是2011年2月11日買的,2011年2月24日提交ticket申請退款,大家知道Godaddy退款是很爽快的,25日就收到了退款,但是並不是83.76美元,而只有80.24美元。並不是大家都傳說的30天全額退款。
我開始也以爲30天內可以全額退款,所以就發郵件問Godaddy,爲什麼只退給我80.24美元而不是83.76美元,不是說30天全額退款嗎?結果,Godaddy回覆的郵件:
Because more than half of the month was used, you were not refunded for the entire amount. However, as a one time courtesy, we have refunded the remaining amount back to your payment method.
翻譯過來就是:因爲已經用了半個月(實際上還不到半個月),我們不會全額退款的。但是作爲一次禮節(聽着有點彆扭,大概意思,你懂的),我們把剩餘的錢退到了你的賬戶。

雖然通過這封郵件,Godaddy把剩餘的dollar退給我了,但是顯然,Godaddy主機並非30天全額退款。我查閱了Godaddy的Legal Agreements(http://www.godaddy.com/Legal-Agreements.aspx),裏面並沒有提到說30天全額退款。我在Godaddy論壇裏面找到了一個關於Godaddy主機退款的說明:
Our Support Team would be glad to issue a full refund on Hosting that is canceled within five days of purchase. If it’s beyond the five days, the refund will be prorated.
(原文地址:http://community.godaddy.com/groups/web-hosting/forum/topic/do-you-know-about-refund)
所以,挑主機在這裏提醒大家,Godaddy主機並非是網上誤傳的30天全額退款,而是5天全額退款。當然,如果你在5天外30天內想退款,只要你好好跟Godaddy好好溝通,還是可以獲得全額退款的。
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